Live status of all services Advisory

Admins may see delayed Microsoft 365 Copilot usage and Copilot Chat usage data in the Microsoft 365 admin center

Microsoft Copilot (Microsoft 365) CP1519553

Admins may see delayed Copilot usage and Copilot Chat usage data in the Microsoft 365 admin center.

Status
Service degradation
Feature
General
Region
Not specified (all regions)
Started
Oct 21, 2026, 02:00 CEST
Duration
23 h 59 min
Last update
Oct 21, 2026, 23:20 CEST
Next update
Oct 22, 2026, 04:00 CEST

Current status

Our monitoring systems have identified an issue in which admins may see delayed Microsoft 365 Copilot usage and Copilot Chat usage data in the Microsoft 365 admin center. We've identified that a compatibility issue in the upstream data processing pipeline supporting Microsoft 365 Copilot usage reporting resulted in impact. To remediate this, we've developed and deployed a code fix to all the affected environments and are monitoring the service to confirm successful remediation.

More info

The affected reports currently display complete usage data through October 18th, 2026. Usage data from October 19th, 2026, onward is delayed and will become available automatically as reporting updates complete.

Scope of impact

Impact may occur for any admin attempting to view Copilot usage and Copilot Chat usage reports in the Microsoft 365 admin center.

Root cause

A compatibility issue in the upstream data processing pipeline supporting Microsoft 365 Copilot usage reporting resulted in impact.

When Microsoft 365 goes down

The live overview shows the current state of every Microsoft 365 service, refreshed every minute from Microsoft Graph.

Live status of all services Subscribe to incidents in LEXOJ

To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.