Live status of all services Incident · resolved

Users may be unable to generate images in Microsoft 365 Copilot Create

Microsoft Copilot (Microsoft 365) CP1535460

Users may have been unable generate images in Copilot Create.

Status
Service restored
Feature
General
Region
Not specified (all regions)
Started
Oct 30, 2026, 20:00 CET
Resolved
Nov 2, 2026, 18:40 CET
Duration
2 days 22 h

Scope of impact

This issue may have affected Copilot Create users attempting to generate images.

Root cause

A recent feature update included a misconfiguration in the Create module, which led to this impact.

Next steps:
- We're reviewing our feature configuration testing and validation phases to pinpoint and implement areas for improvement to prevent similar future impact from occurring.

This is the final update for the event.

Final status

We identified that a recent feature update included a misconfiguration in the Create module that led to this impact. We've reverted the change and confirmed through our own testing that this has resolved the impact.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Nov 2, 2026, 19:59 CET

    We identified that a recent feature update included a misconfiguration in the Create module that led to this impact. We've reverted the change and confirmed through our own testing that this has resolved the impact.

  2. Nov 2, 2026, 19:14 CET

    We're reviewing user feedback of the problem to triage what's leading to this behavior.

  3. Nov 2, 2026, 18:12 CET

    We're investigating a potential issue impacting Microsoft 365 Copilot and checking for impact to your organization. We'll provide an update within 60 minutes.

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Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.