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Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center

Microsoft 365 suite MO1501829

Admins may see stale data in the Copilot Health page in the Microsoft 365 admin center.

Status
Service degradation
Feature
Sign-in
Region
Not specified (all regions)
Started
Sep 8, 2026, 18:05 CEST
Duration
38 days 10 h
Last update
Oct 16, 2026, 21:46 CEST
Next update
Oct 19, 2026, 12:30 CEST

Current status

We've validated our fix's efficacy in remediating the impact, and we're preparing to begin the deployment and restore the affected pipeline. We'll aim to provide a timeline for the deployment to begin by our next scheduled communications update.

More info

Specifically, monthly data in the Update channels, Microsoft 365 updates (Past 6 months view), Connected experiences status, and OneDrive status cards on the Copilot Health page may not reflect data after July 2026. The Today view in the Microsoft 365 updates card isn't affected.

Scope of impact

Some admins attempting to see the latest Copilot Health data in the Microsoft 365 admin center may be impacted. This information may be updated as our investigation continues.

Root cause

An upstream process responsible for Copilot Health data was disabled, resulting in the impact.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Oct 16, 2026, 21:46 CEST

    We've validated our fix's efficacy in remediating the impact, and we're preparing to begin the deployment and restore the affected pipeline. We'll aim to provide a timeline for the deployment to begin by our next scheduled communications update.

  2. Oct 14, 2026, 19:20 CEST

    We're continuing our efforts to develop a fix to gather the missing data needed to restore our pipeline and remediate the impact. Once internal validations are complete, we'll provide a timeline for the deployment.

  3. Oct 13, 2026, 19:57 CEST

    We're developing a fix that will gather the missing data necessary to restore our pipeline and to remediate the impact. We'll provide a timeline for the deployment of our solution once internal validations have been completed.

  4. Oct 13, 2026, 12:56 CEST

    We’ve confirmed that the pipeline responsible for processing Copilot Health data is running. We're working to gather the missing data so we can rerun the pipeline and resolve the issue.

  5. Oct 12, 2026, 14:56 CEST

    We've confirmed that impact associated with CP1482212 persists as the data was not processed as expected. We're validating that the data is present to be able to run the pipeline successfully and remediate impact completely.

When Microsoft 365 goes down

The live overview shows the current state of every Microsoft 365 service, refreshed every minute from Microsoft Graph.

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To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.