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Admin usage reports for Microsoft 365 apps and Exchange Online may have refresh delays

Microsoft 365 suite MO1522731

Admin usage reports for Microsoft 365 apps and Exchange Online may have refresh delays.

Status
Service degradation
Feature
Company or User Administration
Region
Not specified (all regions)
Started
Oct 23, 2026, 21:29 CEST
Duration
2 h 22 min
Last update
Oct 23, 2026, 22:20 CEST
Next update
Oct 26, 2026, 17:00 CET

Current status

We've identified through our service-side telemetry that the reporting data as identified in the "More info" section of this communication are delayed. We're applying a remediation action through working with our upstream data provider to correct this delay.

More info

This includes the following usage reports:
- Microsoft 365 Apps Usage
- Active Users
- Exchange Email
- Mailbox
- Email Apps

The last updated date for these reports may be October 18th, 2026, or later depending on the report.

Scope of impact

Admins who review Microsoft 365 reports in the Microsoft 365 admin center may be impacted and see delayed reporting information. This information may be updated as our investigation continues.

Root cause

An issue with the pipeline for our upstream data source responsible for timely report data in the admin center is causing reporting delays.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Oct 23, 2026, 22:19 CEST

    We've identified through our service-side telemetry that the reporting data as identified in the "More info" section of this communication are delayed. We're applying a remediation action through working with our upstream data provider to correct this delay.

  2. Oct 23, 2026, 21:53 CEST

    We're investigating a potential issue with Microsoft 365 suite and checking for impact to your organization. We'll provide an update within 30 minutes.

When Microsoft 365 goes down

The live overview shows the current state of every Microsoft 365 service, refreshed every minute from Microsoft Graph.

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To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.