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Some admins' Microsoft 365 Copilot and Copilot Chat usage reports may be delayed in the Microsoft 365 admin center

Microsoft 365 suite MO1535688

Admins' Copilot and Copilot Chat usage reports may be delayed by 24 hours in the Microsoft 365 admin center.

Status
Service degradation
Feature
Access
Region
Not specified (all regions)
Started
Nov 2, 2026, 01:00 CET
Duration
19 h 45 min
Last update
Nov 2, 2026, 19:30 CET
Next update
Nov 3, 2026, 04:00 CET

Current status

Our service telemetry has alerted us to ongoing data population delays of approximately 24 hours for Copilot and Copilot Chat usage reports to populate in the Microsoft 365 admin center. We're isolated that a degradation in the upstream data pipeline used to populate these reports is causing impact, and we're working to remediate the degradation to restore reports as soon as possible.

Scope of impact

Some admins' Copilot and Copilot Chat usage reports may be delayed by 24 hours in the Microsoft 365 admin center. This section may be updated as the investigation progresses.

Root cause

A degradation in the upstream data pipeline used to populate Copilot and Copilot chat usage reports is causing impact.

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To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.