Live status of all services Incident · resolved

Some users may be unable to access the group feed with Microsoft Viva Engage

Microsoft Viva MV1526068

Users may have been unable to access the group feed with Viva Engage.

Status
Service restored
Feature
Post/Reply/Like
Region
Not specified (all regions)
Started
Oct 26, 2026, 15:45 CET
Resolved
Oct 26, 2026, 17:40 CET
Duration
1 h 55 min

Scope of impact

This issue was preventing any user from accessing the group feed with Microsoft Engage.

Root cause

A subset of service infrastructure that helps facilitate access to the Viva Engage group feed had fallen below our manageable service performance thresholds, resulting in impact.

Next steps: We'll continue to monitor our service-side telemetry to ensure the service stays healthy and to help prevent similar events int he future.

This is the final update for this event.

Final status

We've completed our deployment of the fix and confirmed through service-side telemetry that the service has been restored to a healthy state.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Oct 26, 2026, 17:46 CET

    We've completed our deployment of the fix and confirmed through service-side telemetry that the service has been restored to a healthy state.

  2. Oct 26, 2026, 17:29 CET

    We're working on deploying a fix to help improve the health of the service infrastructure. We'll confirm its effectiveness, once fully deployed, through monitoring the service-side telemetry.

  3. Oct 26, 2026, 16:12 CET

    Our review of service-side telemetry pinpoints that a subset of service infrastructure facilitating access to the Viva Engage group feed has fallen below our manageable service performance thresholds. To better understand this issue, we’re continuing to review our service telemetry to better understand this issue and determine our next troubleshooting steps.

  4. Oct 26, 2026, 15:54 CET

    We're investigating a potential issue with Viva Engage and checking for impact to your organization. We'll provide an update within 30 minutes.

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To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.