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Admins can't download the Migration Manager agent from the SharePoint admin center

SharePoint Online SP1535405

Admins can't download the Migration Manager agent from the SharePoint admin center.

Status
Service degradation
Feature
SharePoint Online all features
Region
Not specified (all regions)
Started
Nov 2, 2026, 17:04 CET
Duration
8 h 47 min
Last update
Nov 2, 2026, 22:50 CET
Next update
Nov 3, 2026, 03:30 CET

Current status

It's taking longer than expected to review the service telemetry and potential changes that may be contributing to this issue, but we're making progress as we strive to understand the root cause and devise a strategy that remediates impact.

More info

Admins receive an error stating, "The specified container does not exist."

Scope of impact

Your organization is affected by this event, and this issue prevents admins from downloading the Migration Manager agent. This section may be updated as our investigation continues.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Nov 2, 2026, 21:59 CET

    It's taking longer than expected to review the service telemetry and potential changes that may be contributing to this issue, but we're making progress as we strive to understand the root cause and devise a strategy that remediates impact.

  2. Nov 2, 2026, 19:48 CET

    We're continuing to review the service telemetry and looking for potential changes that could be contributing to the issue to identify the root cause and a strategy that remediates impact.

  3. Nov 2, 2026, 17:42 CET

    We're reviewing admin reports of impact and service telemetry for this functionality to gain a better understanding of what's leading to this behavior.

  4. Nov 2, 2026, 17:04 CET

    We’re looking into your reported issue and checking for impact to your organization. We'll provide an update within one hour.

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To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.