Live status of all services Incident

Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online

SharePoint Online SP1548842

Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online.

Status
Service degradation
Feature
SharePoint Online all features
Region
Not specified (all regions)
Started
Oct 31, 2026, 11:28 CET
Duration
11 days 4 h
Last update
Nov 11, 2026, 14:44 CET
Next update
Nov 12, 2026, 12:30 CET

Current status

We’ve identified that a recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics. We’re preparing a fix to mitigate impact and working to expedite its deployment throughout the affected environment. We’ll provide an estimated timeline for completion as soon as one becomes available.

More info

Users can open Amplify Campaigns, but reporting metrics may fail to load. Affected users may receive the following error message:

"Couldn't load data. Something went wrong and we couldn't get the data to display."

Scope of impact

Impact is specific to users attempting to view reporting metrics for Amplify Campaigns in SharePoint Online.

Root cause

A recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Nov 11, 2026, 14:09 CET

    We’ve identified that a recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics. We’re preparing a fix to mitigate impact and working to expedite its deployment throughout the affected environment. We’ll provide an estimated timeline for completion as soon as one becomes available.

  2. Nov 11, 2026, 13:12 CET

    We're reviewing support provided information to determine our next troubleshooting steps.

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