Live status of all services Advisory · resolved

Users may be unable to download meeting transcripts in docx format from Microsoft Teams

Microsoft Teams TM1537403

Users may have been unable to download meeting transcripts in docx format from Microsoft Teams.

Status
Service restored
Feature
Files
Region
Not specified (all regions)
Started
Nov 2, 2026, 13:42 CET
Resolved
Nov 3, 2026, 22:24 CET
Duration
32 h 42 min

More info

As a way to circumvent impact users could have downloaded the meeting transcript in VTT format.

Scope of impact

Any user attempting to download a meeting transcript in docx format in Microsoft Teams may have been impacted.

Root cause

A recent deployment contained reliability issues, which led to impact.

Next steps: -
We're reviewing the reliability issues within the affected deployment to better understand the circumstances that led to impact and identify opportunities to prevent similar issues from recurring.

This is the final update for the event.

Final status

We were alerted to an issue where users may have been unable to download meeting transcripts in docx format from Microsoft Teams. We identified a recent deployment that had reliability issues, which led to impact. We reverted this deployment and confirmed through service health telemetry that impact is remediated.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Nov 3, 2026, 22:25 CET

    We were alerted to an issue where users may have been unable to download meeting transcripts in docx format from Microsoft Teams. We identified a recent deployment that had reliability issues, which led to impact. We reverted this deployment and confirmed through service health telemetry that impact is remediated.

  2. Nov 3, 2026, 22:22 CET

    We've investigated a problem in which users may have been unable to download meeting transcripts in docx format from Microsoft Teams and confirmed that service is now restored. We'll provide additional information in a closure summary within the "History" section of the "Service health" dashboard shortly.

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Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.