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Admins may see Windows and Android devices appear as unmonitored in the Pro Management Portal (PMP) in Microsoft Teams

Microsoft Teams TM1551945

Admins may see Windows and Android devices appear as unmonitored in the PMP in Microsoft Teams.

Status
Service degradation
Feature
General
Region
Not specified (all regions)
Started
Nov 13, 2026, 20:05 CET
Duration
46 min
Last update
Nov 13, 2026, 20:45 CET
Next update
Nov 13, 2026, 22:00 CET

Current status

We've confirmed that a spike in request traffic following yesterday's outage is causing Windows and Android devices to appear as unmonitored in the PMP. To address the issue, we've scaled out the service, restarted affected pods, and redirected traffic from the Teams client away from PMP and to an alternate infrastructure. We're monitoring service health telemetry to verify that these actions restore normal device monitoring.

More info

Admins may utilize the Microsoft Teams admin center to circumvent this impact for Android devices.

Scope of impact

This event may impact any admin attempting to manage Windows and Android devices through the Microsoft Teams Pro Management Portal. This information may be updated as our investigation continues.

Root cause

A spike in request traffic following yesterday's outage is disrupting device monitoring status in the PMP.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Nov 13, 2026, 20:40 CET

    We've confirmed that a spike in request traffic following yesterday's outage is causing Windows and Android devices to appear as unmonitored in the PMP. To address the issue, we've scaled out the service, restarted affected pods, and redirected traffic from the Teams client away from PMP and to an alternate infrastructure. We're monitoring service health telemetry to verify that these actions restore normal device monitoring.

  2. Nov 13, 2026, 20:06 CET

    We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.

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Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.