Agents were unable to access Dynamics 365 Contact Center.
- Status
- Wiederhergestellt
- Funktion
- Sign In/Authentication
- Region
- Nicht angegeben (alle Regionen)
- Beginn
- 12.11.2026, 18:00 Uhr
- Behoben
- 13.11.2026, 01:57 Uhr
- Dauer
- 7 Std. 57 Min.
Ursache
A portion of the database infrastructure responsible for Contact Center experienced connectivity failures.
Next Steps: We're analyzing performance data and trends on the affected systems to prevent this problem from happening again.
Abschluss
We have completed the restart. Following a period of monitoring service diagnostics, we have confirmed that agent access to Dynamics 365 Contact Center has been restored.
A Post Incident Report will be published within five days.
Verlauf
Alle Updates von Microsoft zu dieser Meldung, das neuste zuoberst.
- 13.11.2026, 02:25 Uhr
We have completed the restart. Following a period of monitoring service diagnostics, we have confirmed that agent access to Dynamics 365 Contact Center has been restored.
A Post Incident Report will be published within five days. - 13.11.2026, 00:50 Uhr
We are continuing to restart the transcript service to restore functionality.
Next Update: Friday, November 13, 2026, at 3:00 AM UTC - 12.11.2026, 23:10 Uhr
Following the service failover, we have confirmed that agent access, voice, and messaging functionality has been restored. Agents may experience intermittent failures viewing conversation transcripts. We are preparing to restart the transcript service.
Next Update: Friday, November 13, 2026, at 12:00 AM UTC - 12.11.2026, 22:14 Uhr
Following our service diagnostic review, we are performing a failover of the impacted database infrastructure. We are monitoring service telemetry for recovery.
Next Update: Thursday, November 12, 2026, at 11:00 PM UTC - 12.11.2026, 21:25 Uhr
After our investigation, we identified a portion of the database infrastructure responsible for Contact Center experienced connectivity failures. We are gathering and reviewing service diagnostic data to determine cause and possible next troubleshooting steps.
Next Update: Thursday, November 12, 2026, at 10:00 PM UTC - 12.11.2026, 21:01 Uhr
We are aware of an emerging issue where users are unable to access your Dynamics 365 Contact Center, preventing agents from sending or receive messages and voice calls. We are investigating the issue and will provide another update within the next 30 minutes.
This information is preliminary and may be subject to changes, corrections, and updates.
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