Field Service mobile app users experienced intermittent sign-in failures.
- Status
- Wiederhergestellt
- Funktion
- Field Services
- Region
- Nicht angegeben (alle Regionen)
- Beginn
- 12.11.2026, 18:30 Uhr
- Behoben
- 13.11.2026, 13:30 Uhr
- Dauer
- 19 Std.
Ursache
A dependency service responsible for authentication was unavailable.
Next Steps: We’re reviewing our code for improved performance and potential automated recovery options to reduce or avoid similar issues in the future.
Abschluss
The upstream dependency service has recovered. We have confirmed via service diagnostic review that users are no longer experiencing intermittent sign-in failures with the Field Service mobile app.
A Post Incident Report will be published within five days.
Verlauf
Alle Updates von Microsoft zu dieser Meldung, das neuste zuoberst.
- 13.11.2026, 16:22 Uhr
The upstream dependency service has recovered. We have confirmed via service diagnostic review that users are no longer experiencing intermittent sign-in failures with the Field Service mobile app.
A Post Incident Report will be published within five days. - 13.11.2026, 09:56 Uhr
We are continuing to monitor diagnostics of the upstream service dependency for recovery as actions are being performed to mitigate the issue.
Next Update: Friday, November 13, 2026, at 4:00 PM UTC - 13.11.2026, 07:05 Uhr
Our monitoring alerted us to an issue where Field Service mobile app users experience intermittent sign-in failures. Our investigation identified that an internal upstream service dependency, Exchange, which supports the sign-in functionality, is experiencing a service outage. This service outage has caused sign-in requests to intermittently fail at the authorization step. We are monitoring service diagnostics for recovery as actions are performed to mitigate the service outage on Exchange.
Next Update: Friday, November 13, 2026, at 9:00 AM UTC
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