Users may have experienced intermittent audio and video degradation when using Microsoft Teams through VDI 2.0
- Status
- Wiederhergestellt
- Funktion
- General
- Region
- Nicht angegeben (alle Regionen)
- Beginn
- 01.10.2026, 14:00 Uhr
- Behoben
- 07.10.2026, 01:10 Uhr
- Dauer
- 5 Tage 11 Std.
Mehr Informationen
Users also intermittently may have been unable to leverage certain feature optimizations provided by VDI 2.0
As a workaround, users could have restarted Microsoft Teams to resolve the issue.
Betroffen
Users who were using Microsoft Teams VDI 2.0 in a Citrix VDI environment may have been impacted.
Ursache
A recent configuration update to the VDI Bridge component responsible for VDI optimization introduced a regression, resulting in impact.
Next steps:
- We're reviewing the impacting configuration update to understand why impact to audio and video quality wasn't identified during our pre-deployment testing processes. This investigation will help us to prevent similar issues from occurring in the future.
This is the final update for the event.
Abschluss
We've monitored service health telemetry for an extended period and confirmed that the impact has been remediated on build version 26246.1604.5133.838. We recommend any user still facing impact to download this specific build version to apply the remediation.
Verlauf
Alle Updates von Microsoft zu dieser Meldung, das neuste zuoberst.
- 13.10.2026, 17:58 Uhr
We've monitored service health telemetry for an extended period and confirmed that the impact has been remediated on build version 26246.1604.5133.838. We recommend any user still facing impact to download this specific build version to apply the remediation.
- 12.10.2026, 19:07 Uhr
We're seeing continued success from our mitigation of moving users to a specific build version that doesn't contain the regression, and more monitoring time is needed to ensure this provides a stable resolution for users.
- 09.10.2026, 16:55 Uhr
We’ve implemented an interim mitigation to provide immediate relief and have observed initial signs of improvement. However, we’re continuing to monitor its effectiveness while progressing with validation of a longer-term fix before proceeding with deployment.
- 08.10.2026, 16:22 Uhr
We’re proceeding to validate the fix before deploying it to the affected infrastructure. Once available, we’ll provide a deployment timeline.
- 07.10.2026, 18:45 Uhr
We’re continuing to validate the fix before deploying it to the affected infrastructure. Once available, we’ll provide a deployment timeline.
- 07.10.2026, 10:59 Uhr
We’ve identified that a recent configuration update to the VDI Bridge component responsible for VDI optimisation introduced a regression, resulting in impact. We’ve developed a fix and are currently validating it before deploying it to the affected infrastructure. We expect to provide a deployment timeline by our next scheduled update.
- 06.10.2026, 18:59 Uhr
As we progress with our root cause analysis and isolate the source for this event, we've isolated an offending code regression that is believed to be producing the problems. We've internally validated a solution that is expected to remediate the impact. We're deploying our solution, and we'll provide an updated timeline for its deployment once it has become available.
- 06.10.2026, 15:20 Uhr
We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
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