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Users may be unable to create SharePoint knowledge agents using Microsoft 365 Copilot in SharePoint Online

Microsoft Copilot (Microsoft 365) CP1510883

Users may be unable to create SharePoint knowledge agents using Copilot in SharePoint Online.

Status
Service degradation
Feature
General
Region
Not specified (all regions)
Started
Oct 16, 2026, 17:46 CEST
Duration
3 days 7 h
Last update
Oct 20, 2026, 00:22 CEST
Next update
Oct 22, 2026, 21:00 CEST

Current status

We're deploying our fix to correct the misconfiguration that's preventing the licensing from being fetched and validated and we'll provide a timeline for the completion of the deployment as one becomes available.

More info

When users attempt to create a SharePoint knowledge agent using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.”

Scope of impact

Any user attempting to create SharePoint knowledge agents using Copilot in SharePoint Online may be affected. This information may be updated as our investigation continues.

Root cause

A recent service change had a missing configuration that's preventing the licensing from being fetched and validated, causing impact.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Oct 16, 2026, 20:45 CEST

    We're deploying our fix to correct the misconfiguration that's preventing the licensing from being fetched and validated and we'll provide a timeline for the completion of the deployment as one becomes available.

  2. Oct 16, 2026, 19:45 CEST

    We've identified that a recent service change had a missing configuration that's preventing the licensing from being fetched and validated. We're developing a fix to add the missing configuration and remediate the impact.

  3. Oct 16, 2026, 18:23 CEST

    We're reviewing the HTTP Archive format (HAR) logs provided by a subset of affected users to isolate the source of the error and determine the reason users can't create SharePoint knowledge agents.

  4. Oct 16, 2026, 17:56 CEST

    We're investigating a potential issue with Copilot and checking for impact to your organization. We'll provide an update within 30 minutes.

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To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.