Users may be unable to create SharePoint knowledge agents using Copilot in SharePoint Online.
- Status
- Eingeschränkt
- Funktion
- General
- Region
- Nicht angegeben (alle Regionen)
- Beginn
- 16.10.2026, 17:46 Uhr
- Dauer
- 3 Tage 8 Std.
- Letztes Update
- 20.10.2026, 00:22 Uhr
- Nächstes Update
- 22.10.2026, 21:00 Uhr
Aktueller Stand
We're deploying our fix to correct the misconfiguration that's preventing the licensing from being fetched and validated and we'll provide a timeline for the completion of the deployment as one becomes available.
Mehr Informationen
When users attempt to create a SharePoint knowledge agent using Copilot in SharePoint Online, they may receive an error that states, “We couldn't verify your license.”
Betroffen
Any user attempting to create SharePoint knowledge agents using Copilot in SharePoint Online may be affected. This information may be updated as our investigation continues.
Ursache
A recent service change had a missing configuration that's preventing the licensing from being fetched and validated, causing impact.
Verlauf
Alle Updates von Microsoft zu dieser Meldung, das neuste zuoberst.
- 16.10.2026, 20:45 Uhr
We're deploying our fix to correct the misconfiguration that's preventing the licensing from being fetched and validated and we'll provide a timeline for the completion of the deployment as one becomes available.
- 16.10.2026, 19:45 Uhr
We've identified that a recent service change had a missing configuration that's preventing the licensing from being fetched and validated. We're developing a fix to add the missing configuration and remediate the impact.
- 16.10.2026, 18:23 Uhr
We're reviewing the HTTP Archive format (HAR) logs provided by a subset of affected users to isolate the source of the error and determine the reason users can't create SharePoint knowledge agents.
- 16.10.2026, 17:56 Uhr
We're investigating a potential issue with Copilot and checking for impact to your organization. We'll provide an update within 30 minutes.
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