Live status of all services Advisory · resolved

Admin may see status cards displaying "Unknown" instead of the expected summary counts in Intune admin center

Microsoft Intune IT1506313

Admin may have seen status cards displaying "Unknown" instead of the expected summary counts in Intune admin center.

Status
Service restored
Feature
Microsoft Intune
Region
Not specified (all regions)
Started
Oct 7, 2026, 01:17 CEST
Resolved
Oct 13, 2026, 23:51 CEST
Duration
6 days 22 h

More info

Admins were impacted when accessing the Home, Apps, Devices, and Troubleshooting Blades.

As a workaround, admins could have clicked the "Unknown" status, which allowed access to the data.

Scope of impact

This issue might have affected any admin who accessed the Intune admin center from Home, Apps, Devices, and Troubleshooting Blades.

Root cause

An incorrectly scoped Microsoft Graph flight changed the response format for batch requests across production. Some Intune UX experiences (Home, Apps, Devices, Troubleshooting) rely on the previous Base64-encoded behavior and couldn't parse the JSON response, resulting in status cards displaying "Unknown."

Next steps:
- We're further analyzing the offending misconfigured service update to help us improve our pre-deployment testing and validation processes.

This is the final update for the event.

Final status

Following our change reversion process, our internal service telemetry has verified that the impact has been remediated.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Oct 13, 2026, 23:58 CEST

    Following our change reversion process, our internal service telemetry has verified that the impact has been remediated.

  2. Oct 13, 2026, 23:00 CEST

    We've identified a recent misconfigured service update that is producing unexpected status card displays for admins in the Intune admin center. We're conducting our change reversion process to remove the offending change and to remediate the impact.

  3. Oct 13, 2026, 21:27 CEST

    We've identified an issue that is preventing expected status cards for admins accessing the Home and Troubleshooting Blades in the Intune admin center. We're analyzing system logging and recent updates to the service, as we isolate the source for this event and determine our next troubleshooting steps for remediating the impact.

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To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.