Live status of all services Advisory · resolved

Users may be unable to download webinar registration details from the Events app in Microsoft Teams

Microsoft Teams TM1492872

Users may have been unable to download webinar registration details from the Events app in Microsoft Teams.

Status
Service restored
Feature
General
Region
Not specified (all regions)
Started
Oct 9, 2026, 20:56 CEST
Resolved
Oct 16, 2026, 21:24 CEST
Duration
7 days

More info

Specifically, this impacted users who had the AllowEngagementReport meeting policy set to Off, and they were unable to download webinar registration details in Microsoft Teams Events because the Download option didn’t appear.

Scope of impact

Impact may have occurred for users whose assigned meeting policy had AllowEngagementReport set to Off, which prevented them from downloading webinar registration details from the Events app in Microsoft Teams.

Root cause

A recent service update introduced a regression that caused the registration report download option to become unavailable when the engagement reporting policy was disabled, despite the report being independent of this policy.

Next steps:
- We're evaluating our service update protocols to ensure similar issues are identified and corrected ahead of implementation to prevent this from reoccurring.

This is the final update for the event.

Final status

We've verified with a subset of affected users that our actions have remediated the impact.

Timeline

Every update Microsoft posted for this issue, newest first.

  1. Oct 16, 2026, 21:34 CEST

    We've verified with a subset of affected users that our actions have remediated the impact.

  2. Oct 16, 2026, 06:28 CEST

    We’ve completed deployment of the fix and are validating with affected users to confirm that the issue is resolved.

  3. Oct 16, 2026, 01:29 CEST

    We're still in the process of deploying our fix to the remaining affected environments and our projections now indicate it may complete by our next scheduled communication update.

  4. Oct 15, 2026, 20:01 CEST

    The deployment of our fix to the remaining affected environments is ongoing. We anticipate this will complete, remediating impact for all users, by our next scheduled communication update.

  5. Oct 13, 2026, 19:38 CEST

    After receiving reports that some affected users are still impacted by this issue, we've found that the fix hadn't completed deployment as expected. The deployment of our fix is still in progress, and we'll continue to monitor its progress to ensure it completes and resolves the issue for all users.

  6. Oct 13, 2026, 17:49 CEST

    We've reached out t a subset of affected users and are awaiting feedback to confirm that the fix we deployed remediates the impact as expected.

  7. Oct 12, 2026, 15:57 CEST

    We've deployed the aforementioned fix and are reaching out to affected users to validate that impact is no longer occurring.

  8. Oct 11, 2026, 12:35 CEST

    We're continuing to monitor the deployment of our code fix, which we anticipate will complete by our next scheduled communications update.

  9. Oct 11, 2026, 12:35 CEST

    We're continuing to monitor the deployment of our code fix, which we anticipate will complete by our next scheduled communications update.

  10. Oct 10, 2026, 17:03 CEST

    We're monitoring the deployment of our code fix, which we anticipate will complete by our next scheduled communications update.

  11. Oct 10, 2026, 11:51 CEST

    We've identified that a recent service update introduced a regression that causes the registration report download option to become unavailable when the engagement reporting policy is disabled, despite the report being independent of this policy. We're applying a code fix to mitigate impact and expect to be able to provide a remediation timeline by our next scheduled update.

  12. Oct 9, 2026, 23:49 CEST

    We've identified a potential code issue which we're validating a fix for to ensure its efficacy before applying it to affected environments. Once validation is complete and we confirm that the code issue is the source of the impact, we'll provide a timeline for deployment of the fix.

  13. Oct 9, 2026, 21:35 CEST

    In conjunction with our continued review of feature updates that may be contributing to the issue, we're analyzing logs provided by some affected user to determine the source of impact.

  14. Oct 9, 2026, 20:57 CEST

    We've received reports from affected users that users may be unable to download webinar registration details in Microsoft Teams Events when the AllowEngagementReport meeting policy is set to Off. We're reviewing recent feature updates to the service to isolate the source of this issue and identify appropriate remediation actions.

When Microsoft 365 goes down

The live overview shows the current state of every Microsoft 365 service, refreshed every minute from Microsoft Graph.

Live status of all services Subscribe to incidents in LEXOJ

To see whether your own tenant is affected, check Service health in the Microsoft 365 admin center. Only a backup outside Microsoft protects against data loss, and only a tested break-glass account against locked-out admins. We set up both in fixed-scope sprints.

Source: Microsoft Graph, Service Communications API. This is the view of a Swiss Microsoft 365 tenant: services not licensed there are missing, and individual issues may affect your tenant differently. Microsoft names the region only in the issue text. The Switzerland view shows issues for Switzerland, for Europe in general and those without a region, but not issues that only name other countries such as Germany or the UK. This page is not provided by Microsoft.